Paddle Palace Q&A
Answer
Mar 07, 2022 - 01:58 PM
Paddle Palace does not provide a service to assemble the table.
Below are our general Table Shipping Policies:
Below are our general Table Shipping Policies:
- The prices include free shipping to USA for most tables. If there is a shipping charge, it is indicated on the table's Product Description page and will also show on the Checkout page.
- Freight charges are higher to some areas for some tables (such as Alaska, Hawaii and some remote areas.) In that case, Paddle Palace will contact you before the order is processed to receive your acceptance of any extra freight charges.
- Curb side delivery requires you to be present when the table is delivered and assist the driver in removing the table from the truck. Should you not be able to assist the driver in removing the table, additional services are available from the freight company for an extra charge. Freight companies will not assist in transporting tables indoors or up or down steps, and they will not help in assembling the table.
- The delivery company will contact you prior to delivery to arrange a day with you for delivery.
- A table order cannot be cancelled after it has been shipped from the warehouse, even if the table is not yet delivered. If the customer must cancel a table order, the customer is responsible for all shipping charges to and from the warehouse, and any restocking fees charged by the manufacturer/warehouse.
- If a table arrives with visible damage, refuse delivery and contact Paddle Palace. If a table arrives with damaged packaging but the table appears to be ok, accept delivery but have the driver note the damaged packaging on the paperwork. After delivery, if you should notice the table is damaged, contact the freight company immediately, then contact Paddle Palace. Damage must be reported within one week.
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